Shipping & Returns
|First Class Mail®||FREE on All Orders||3 - 5 Business Days|
|Priority Mail®||$9.95 or FREE on Orders over $200||2 - 3 Business Days|
|Priority Mail Express®||$25.95 or FREE on Orders over $500||
Overnight Delivery* OR 1 - 2 Days
*Actual delivery date may vary and is based on origin, destination, Post Office acceptance time, and other conditions. Priority Mail Express® offers overnight scheduled delivery to most U.S. addresses. Scheduled delivery date and time depends on destination.
Orders placed by 12 pm CST will be shipped out within the same business day. Orders placed after 12 pm CST will be shipped out the following business day. Once your order has been shipped, you will receive a shipping notification email containing your tracking number.
- For your protection, a signature confirmation may be required upon delivery for orders over $200.
- We can accommodate most rush orders or expedited delivery requests within the United States. Please notify us of your request by phone at 888-632-3552
- Please note that we are not responsible for delays beyond our control due to severe weather, natural disasters, etc.
- Currently, our shipping area includes the Continental US, Alaska, and Hawaii. We do not ship international orders.
Your online purchase may be returned or exchanged in stores or returned by mail within 30 days of the delivery date. Articles must be in original unworn condition. Special order items, items altered at the customer’s request, and sale items are not returnable. Returns will be credited in the original form of payment. The charge for gift wrapping ($4.95) and priority shipping are non-refundable. After your return has been processed, you will receive a confirmation email.
To submit a request for a return or exchange:
- Complete the forms below with Order ID, Billing Last Name, Email Address / Billing Zip Code, then click the Search button.
- When the completed order appears, click the Return link in the upper-left corner.
- Complete the remaining information, including Items and Quantity to Return, Reason to Return, and Desired Resolution (Return or Exchange).
- When complete, click the Submit button to submit the request.
- Your Return or Exchange Request will be reviewed within 24 business hours. Once approved, you will receive an email with further instructions.
- Option 1: We provide you with a return shipping address and an RA number, and you ship the package back using the carrier of your choice. We strongly recommend you insure your returned item for its full value. We are not responsible for lost or damaged packages during transit.
- Option 2: We provide a pre-paid return label, and you use the pre-paid label to send the product(s) back. The cost of return shipping will be deducted from your refund.
How do I track my order?
When the order is placed a confirmation email will be sent to you. You will receive an additional email when the item(s) is shipped. This email will contain a tracking number so you can track your package.
When will my order ship?
Orders placed before 12:00 p.m. (Central), Monday through Friday, will be shipped the same business day. After 12:00 p.m. (Central) orders are subject to be shipped the following business day. Special orders may take longer to ship. We appreciate your patience if your order takes longer to process and ship during the holiday season or due to other circumstances beyond our control.
What should I do if I haven’t received my order within five business days?
While most orders take 3 to 5 business days to deliver, there might be unexpected delays due to circumstances beyond our control. If you haven't received your order within five business days, please contact us and we will help you to resolve the problem.
Do you ship internationally?
Currently, our shipping area includes the Continental US, Alaska, and Hawaii. We do not ship international orders.