Welcome to our support portal
Frequently Asked Questions
- How do I determine if I placed a special order?
A special order constitutes any item ordered, custom-made, engraved or altered at the customer’s request. Click on the drop-down menu of the rings, if it shows "Size x - Ships in x weeks" or "Size x - Ships in x days" that means we do not have that item in stock. In order to fulfill your order, we would have to place a special order or resize the ring. Special order items may not be returned or exchanged.Read more
- How do I check the status of an order I placed on your old website?
If you registered an account on our old website, you can check your order status or history by logging in to your account. If you did not register an account on our old website, you will not be able to get access to your order status or history on our new website. Please feel free to Contact Us for questions about orders status, returns, and exchanges. We apolohize in advance for any inconvenience this may cause.Read more
- Are all of your jewelry items listed on the website in stock?
If an item is listed on this website, it is almost certainly in stock. We update our website inventory on a daily basis. However, there is a small chance that an item sells in our store and isn't removed from our website immediately. In the unlikely event that we are unable to fulfill an order, your credit card will not be charged and we will notify you as soon as possible.Read more
- What should I do if I am not able to login to my account? Read more
- Do you close for holidays?
Yes, but not many! Our store is closed in observance of the following holidays: Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day.Read more
- What are the four C's?
The four C's - Carat (size), Color, Clarity, and Cut - are the industry grade standard from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features. View our Diamond Education page to learn more about 4C's.Read more
- What are conflict-free diamonds?
Conflict-free diamonds are gems that were not obtained due to human rights abuses, child labor, violence, or environmental degradation.
At Bella Cosa Jewelers, we take careful steps to ensure that we only carry conflict-free diamonds. We only purchase polished diamonds from professional members of the diamond trade who have certified that their diamonds are conflict-free. When you shop at Bella Cosa Jewelers, you can be certain that your diamonds are coming from the most reputable sources.Read more
- How do I unsubscribe from emails?
We may send you catalogs or e-mails to inform you of new products, services, and special offers. If you would prefer not to be contacted about such special offers, products or services, please unsubscribe from the "unsubscribe from this list" button at the bottom of the email. You can also notify us of such preference.
Please be aware that bellacosajewelers.com will honor all opt-out requests, however, there may be a delay between your submission of such request and the actual removal of your name and contact information from our mailing lists as these are generated well in advance of our actual mailings.Read more