Welcome to our support portal

Frequently Asked Questions

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Latest Questions

  1. How do I determine if I placed a special order?

    A special order constitutes any item specially ordered, custom-made, engraved or altered at the customer’s request. Items marked with "Special Order" need to be ordered and may not be returned or exchanged. 

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  2. How do I check the status of an order I placed on your old website?

    If you registered an account on our old website, you can check your order status or history by logging in to your account. If you did not register an account on our old website, you will not be able to get access to your order status or history on our new website. Please feel free to Contact Us for questions about orders status, returns, and exchanges. We apolohize in advance for any inconvenience this may cause.

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  3. Are all of your jewelry items listed on the website in stock?

    If an item is listed on our website with a "Ships in 24 hours" flag, it is almost certainly in stock. We update our website inventory on a daily basis. However, there is a small chance that an item sells at our store and isn't removed from our website immediately. In the unlikely event that we are unable to fulfill an order, your credit card will not be charged and we will notify you as soon as possible. If an item is listed on our website with a "Special Order" flag, we either have a sample at one of our locations or do not have it in stock. Items marked with a "Special Order" flag need to be ordered and may take longer to ship. 

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  4. What should I do if I am not able to login to my account?

    Please click on Forgot Your Password? to reset your password. Or, you may Create a New Account.

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  5. Do you close for holidays?

    Yes, but not many. Both of our locations are closed in observance of the following holidays: Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day, and New Year’s Day.

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  6. What are the four C's?

    The four C's - Carat (size), Color, Clarity, and Cut - are the industry grade standard from the Gemological Institute of America (GIA). Every diamond is specifically graded on these features. View our Diamond Education page to learn more about 4C's.

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  7. What are conflict-free diamonds?

    Conflict-free diamonds are diamonds that were not obtained due to human rights abuses, child labor, violence, or environmental degradation.

    At Bella Cosa Jewelers, we take careful steps to ensure that we only carry conflict-free diamonds. We only purchase polished diamonds from professional members of the diamond trade who have certified that their diamonds are conflict-free. When you shop at Bella Cosa Jewelers, you can be certain that your diamonds are coming from the most reputable sources.

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  8. How do I unsubscribe from emails and direct mails?

    We may send you catalogs or e-mails to inform you of new products, services, and special offers. If you would prefer not to be contacted about such special offers, products or services, please unsubscribe from the "unsubscribe from this list" link at the bottom of the email. You can also Notify Us to unsubscribe from our email lists or direct mail lists.

    Please be aware that bellacosajewelers.com will honor all opt-out requests, however, there may be a delay between your submission of such request and the actual removal of your name and contact information from our mailing lists as these are generated well in advance of our actual mailings.

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