Customer Service

Shipping, Returns & Exchanges

Bella Cosa Jewelers offers FREE SHIPPING & FREE RETURNS on all orders. Articles in original condition (except for special order items and items altered at the customer’s request) may be returned or exchanged within 30 days of purchase. Refunds are issued only to the purchaser in accordance with the original method of payment. Gift certificates are not redeemable for cash. Sales involving trade-ins, bullion, coins or clearance, and discounted items may not be returned or exchanged. Items that have been exchanged may not be returned or exchanged. View our complete Shipping & Returns policy.

Special Orders

Special order items may not be returned or exchanged. A special order constitutes any item ordered, custom-made, engraved or altered at the customer’s request.

Limited Lifetime Warranty

Thank you for choosing Bella Cosa Jewelers to help you celebrate the special moment in your life. We are committed to ensuring the quality of your purchase. Bella Cosa Jewelers offers a Limited Lifetime Warranty to give you peace of mind when you wear your new jewelry.

All PANDORA jewelry products are covered by a 1-Year Warranty covering manufacturing defects.

Ring Sizing

Bella Cosa Jewelers offers complimentary ring sizing for rings purchased from us. For ring sizing please allow 1 to 2 business days.

Sales & Use Tax

If merchandise is shipped outside of Illinois sales tax is not charged, the customer may be liable for a state use tax in their state of residence.

Frequently Asked Questions

View Frequently Asked Questions.

Financing

Bella Cosa Jewelers has Financing Options available with approved credit to fit your needs. We’ll work with you to find the perfect financing solution.

Gift Cards

We offer gift cards in any denomination. Gift cards can be used online or at our store. Gift cards are not redeemable for cash.

We'd Like to Hear From You...

If you have a suggestion on how Bella Cosa Jewelers might serve you better, please don't hesitate to Contact Us or call us Toll-Free at 888-63-BELLA (888-632-3552).