Direct Diamond Importer
 
 
 
 

Customer Service

 
SPECIAL ORDERS

Special order items may not be returned or exchanged. A special order constitutes any item ordered, custom made, engraved or altered at the customer’s request.

SIZING

If you need an item sized simply fill in the Special Instructions box on the Checkout - Payment Information page. We will size it and ship it directly to you. For in-store sizings please allow 2 to 4 business days. For special order items please allow 2 to 6 weeks. 

SHIPPING, RETURNS & EXCHANGES

Articles in original condition (except for special order items) may be returned within 14 days of purchase or exchanged within 30 days of purchase. Refunds are issued only to the purchaser in accordance with the original method of payment. Gift certificates are not redeemable for cash. Sales involving trade-ins, bullion, coins or clearance, and financed and discounted items may not be returned or exchanged. Items that have been exchanged may not be returned or exchanged. Click Here For Shipping & Returns Information.

SALES & USE TAX

If merchandise is shipped outside of Illinois and sales tax is not charged, the customer may be liable for a state use tax in their state of residence.


FINANCING


Bella Cosa Jewelers has financing options to fit your needs. We’ll work with you to find the perfect financing solution.

GIFT CARDS

We offer gift cards in any denomination. (Gift cards are not redeemable for cash.)

Is my personal information secure?

Yes, your personal information is for in-store use only. We do not give out our customer information to any other persons or businesses.

WE'D LIKE TO HEAR FROM YOU...

If you have a suggestion on how Bella Cosa Jewelers might serve you better, please don't hesitate to contact us at info@bcjwb.com or call us Toll Free at 888-63-bella (888-632-3552).